Jobs in Tampa, FL

About the role

This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

What you'll bring

• High School Diploma / GED and relevant work experience
• Minimum of 1 year of experience in a similar call center role
• All work must be performed within the United States.
• Our work from home members are required to have and maintain high-speed internet connection.
• At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users.
• Satellite, DSL, data plans, wireless or dial-up services are not compatible.
• This interferes with our systems and must be disabled by the provider.
• Professional home office setup free from distractions during operational hours.
• Ability to attend virtual training sessions via webcam.
• Thorough knowledge of home-based connectivity support.
• Strong verbal and written communication skills.
• Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.