Patient Financial Services Representative
Taylor, TX, 76574All locationsTaylor, TX, 76574Smithville, TX, 78957 On-site
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About the role
The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, explain charges, and resolve any discrepancies. By providing clear and compassionate communication, this role helps reduce patient stress related to medical bills and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to maintaining accurate financial records and enhancing patient satisfaction through effective financial service delivery.
What you'll bring
- High school diploma or equivalent required
- Previous experience in patient financial services, medical billing, or a related healthcare administrative role.
- Proficiency with electronic health record (EHR) systems and billing software.
- Excellent communication and customer service skills.
- Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist).
- Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
- Knowledge of healthcare compliance standards such as HIPAA.
- Bilingual abilities to assist a diverse patient population.
- Demonstrated ability to handle sensitive financial information with discretion and professionalism.
- associate degree or higher preferred.