Jobs in Toronto, Canada

About the role

We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high-to-medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts.

What you'll bring

• 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
• Effective customer-facing communication skills.
• Proven success in and genuine enthusiasm for working directly with customer
• Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
• Management of Enterprise, Strategic customers
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Ability to build relationships with key customer stakeholders at all levels, including C-suite level
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude.
• Experience using SFDC, Gainsight and other CS Technology applications
• An ambitious person who takes the initiative to get things done – be able to thrive in the dynamic environment that comes with a high-growth company