Jobs in Tulare, CA

About the role

As a Customer Service Representative , TCRTA at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

What you'll bring

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Tech savvy, able to learn new software and adapt to changes
• Calm under pressure and able to think on your feet — no prior call center experience required
• what matters is a willingness to learn and a commitment to great service.
• Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
• Ownership mentality: take full responsibility for delivering great service to customers
• Flexible and adaptable across different shifts
• while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.