AI Engineer- Agentic Customer Flow
Waltham, MAAll locationsWaltham, MABoston, MA Hybrid
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
Waltham, MA (hybrid: 3 days in-office) ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.
What you'll bring
- 4+ years of backend engineering experience in Python, Go, Java or similar.
- Familiarity with evaluating model performance using metrics.
- Proven experience building high performance or distributed systems.
- 4+ years of hands on experience integrating ML or LLM models into production.
- Strong understanding of cloud infrastructure, microservices and observability.
- Ability to operate effectively under ambiguity and navigate dynamic environments.
- Strong communication and collaboration skills.
- Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of three days per week on-site in the office, per company policy.