Junior Operations Specialist in Customer Support (Chinese)
Warsaw, Masovian Voivodeship, Poland Hybrid
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About the role
Company Description Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology. Type of contract: Employment Type of Work: Hybrid (1 day in the office/month) Job Description What you’ll do: • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels). • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers. Qualifications • Fluent communication in English and Chinese (both spoken and written, minimum C1 level). • Experience working with targets (nice to have). • Eagerness to learn about the airline industry and customer service. • Satisfaction from helping people and willingness to go the extra mile for them. • You enjoy following procedures with attention to detail. • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM. Additional Information Perks and benefits: • Private life and health Insurance. • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy. • Annual travel allowance. • Work from anywhere for up to 2 weeks/year. • Language classes. • Personalized progression plan. • Internal training programs and knowledge-sharing events. • Unlimited, free use of AirHelp’s services. • Pre-paid virtual card. • Office commute subsidy. • Access to mindfulness and well-being platform (Mindgram). • Team days and Parties. Videos To Watch
What you'll bring
- Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- You enjoy following procedures with attention to detail.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.
- Experience working with targets (nice to have).