Tier 1 Network Operations Center
Bellingham, Washington, 98226, United States Remote
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About the role
Looking for a career that makes a difference in people’s lives every day? Then join the DNG and StarTouch team as we connect our communities, schools and homes to the internet and extend coverage throughout the State. We are looking for new team members to join our excellent StarTouch team on our mission to create jobs and improve the quality of life in the Northwest USA. The Tier I Support Technician is primarily responsible for providing technical support by phone to customers. The Tier I tech will work to resolve technical issues. If remote resolution of the issue is not possible the Tier I Tech will escalate the ticket to the Tier II or schedule dispatch to a field technician.
What you'll bring
- 1-2 years of technical support, and good understanding of networking fundamentals
- Basic troubleshooting skills
- Good understanding of LAN, WAN, and WLAN networks
- Good understanding of networking protocols (DHCP, IPv4, OSPF, and BGP)
- Basic understanding of Cisco networking devices (switches and routers)
- Experience working with customer management and ticketing software.
- Self-motivated, and able to work productively with minimal supervision
- Excellent communications skills, and ability to document technical issues
- Experience escalating trouble tickets in a timely manner
- Good organizational skills to manage different tasks
- Customer service training (ability to maintain call control and work with customers to resolve issues)
- Flexible schedule (on-call required)