Senior Manager, ServiceNow Product Lead
Woodland Hills, California On-site
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About the role
The Senior Manager, ServiceNow Product & Service owns the Product Team’s portfolio of ServiceNow domains and is accountable for stakeholder relationships, prioritisation, and value delivery to internal customers. The role leads demand shaping, roadmap cadence, and outcomes-based reporting across domains (e.g., ITSM/Knowledge, HRSD/custom apps, CMDB, catalogue requests, access workflows, and asset-related capabilities) while ensuring alignment to platform guardrails and release cadence. Working within a globally distributed ServiceNow organisation, the role drives predictable delivery, adoption, and continuous improvement across multiple time zones.
What you'll bring
- 8+ years in service management, enterprise platforms, or technology product/service delivery environments
- 3+ years in a senior role owning roadmaps, prioritization, and stakeholder outcomes for enterprise capabilities
- Experience managing portfolios across multiple domains/modules with competing priorities and dependencies
- Experience defining and measuring KPIs and value outcomes (adoption, service performance, delivery predictability)
- Experience partnering with Security/IT stakeholders on vulnerability process outcomes and reporting
- Experience working with globally distributed teams across multiple time zonesServiceNow knowledge across key modules and platform concepts (ITSM, Catalog, Knowledge, CMDB/ITOM concepts, integrations)