Full-Time Customer Services Clerk II
Ypsilanti, Michigan, 48197, United States On-site
$40,518 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
NATURE OF WORK: Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to: · Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc. · Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment · Answering and directing incoming telephone calls · Processing patron holds and interlibrary loan materials · Handling cash register transactions and deposits with accuracy MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE: Mondays | 12:30-9pm Tuesdays | 8:30am-5pm Wednesdays | 12:30-9pm Thursdays | 8:30am-5pm Alternating Fridays/Saturdays | 9:30am-6pm One Sunday per month | 12:30-5pm QUALIFICATIONS: • High school diploma • Pleasant, service-oriented demeanor • Familiarity with computers • Experience working with diverse populations • Excellent communication and interpersonal skills, including active listening • Ability to function in a professional manner, work independently, and use good judgment • Ability to successfully resolve issues with library patron accounts/behavior • Ability to enforce library policies equitably • Flexible and dependable • Good attention to detail • Enthusiastic, positive team player • Comfortable working in a fast-paced environment • Public library experience preferred HOURS: Full-time, 40 hours per week (including regularly scheduled evenings and weekends). SALARY/BENEFITS: Hourly wage starting at $19.48/hour. YDL offers a comprehensive benefits package including generous paid time off, 12 paid holidays, family health/vision/dental insurance, and contribution to a MERS retirement plan. This position is part of YDL’s AFSCME union bargaining unit. TO APPLY: Apply online at ypsilibrary.org/jobs by 10/26/2026 -OR- Send resume, cover letter & application form (found at ypsilibrary.org ) to: Human Resources/Ypsilanti District Library 5577 Whittaker Road, Ypsilanti, Michigan 48197
What you'll bring
- High school diploma
- Pleasant, service-oriented demeanor
- Familiarity with computers
- Experience working with diverse populations
- Excellent communication and interpersonal skills, including active listening
- Ability to function in a professional manner, work independently, and use good judgment
- Ability to successfully resolve issues with library patron accounts/behavior
- Ability to enforce library policies equitably
- Flexible and dependable
- Good attention to detail
- Enthusiastic, positive team player
- Comfortable working in a fast-paced environment