Intake Manager
Yucaipa, California, 92399, United StatesAll locationsYucaipa, California, 92399, United StatesIn-Person On-site
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About the role
We provide compassionate, high-quality ABA services to children and families, and we're looking for an experienced Intake Manager who is ready to lead people, strengthen systems, and help families successfully navigate their journey into services. The Intake Manager leads the full client intake lifecycle—from initial inquiry and onboarding through service transitions and offboarding. You'll oversee the Intake Team while ensuring families receive timely communication, documentation stays accurate and compliant, and processes continue moving forward. This is a hands-on leadership position. We're looking for someone who can see the bigger picture while still paying attention to the details: coaching their team, reviewing workflows, jumping in when challenges arise, tracking departmental performance, and continuously looking for ways to make the family experience better. You'll also collaborate closely with Clinical, Billing, People Operations, and Marketing to help create smooth transitions from inquiry to active services.
What you'll bring
- We're looking for someone who doesn't just manage tasks - they move things forward.
- The right person is comfortable leading a team, following up until something is complete, having accountability conversations when needed, and finding solutions when a process isn't working.
- You should be equally comfortable supporting a concerned family, coaching an employee, reviewing data, and collaborating with leadership.
- Minimum of 2 years of experience in a related field
- Strong problem-solving and decision-making abilities
- Excellent communication and relationship-building skills
- Highly organized with strong project and time-management skills
- Ability to work independently while keeping leadership and team members informed
- Comfortable working in a fast-paced environment with changing priorities
- Strong emotional intelligence and ability to navigate challenging conversations professionally
- Proficiency with Google Workspace, including Docs, Sheets, Slides, Calendar, and Gmail
- Ability to coach, motivate, and develop a team while maintaining clear expectations and accountability