Product & Research Operations Manager, Human Data
San Francisco, California, United States Hybrid
$160,000–$210,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are looking for a Product and Research Operations Manager to design, scale, and operate Cartesia's global scaled evaluation workforce. This role sits at the intersection of product operations, data operations, and vendor management, and directly impacts model quality and customer outcomes. You will own the end-to-end workforce system: hiring pipelines, vendor strategy, workforce planning, quality control, and operational performance. You are building a production system of humans-in-the-loop for AI, translating ambiguous product needs into operational workflows and partnering across product, engineering, data, and customer-facing teams to support real-world evaluation at scale.
What you'll bring
- 6+ years in operations, workforce management, or data annotation systems
- Experience managing large contractor or vendor-based workforces
- Proven ability to scale operations from zero to production
- Systems thinking with the ability to design scalable operational frameworks
- Strong analytical skills with comfort around metrics like inter-rater reliability, precision, and throughput
- Ability to execute quickly under ambiguity with close attention to quality and edge cases
- Experience in AI/ML data operations or evaluation pipelines
- Background in audio, speech, or language-related workflows
- Familiarity with QA systems and annotation tooling
- Experience with marketplace platforms such as Upwork or Mercor
- Exposure to multilingual operations
- Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.