Customer Supply Chain Manager
New York, NY On-site
$91,600–$114,500 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
As the Customer Supply Chain Manager, you’ll be embedded within the Retail team but sit within the broader Supply Chain organization, directly owning and driving operations across our retail and/or digital channel. You’ll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, on-time/in-full (OTIF) performance, and oversee store-level operations and chargeback mitigation. We’re seeking a highly motivated and collaborative individual to join our Customer Supply Chain (CSC) team. This critical role serves as the end-to-end supply chain lead for one of our key Retail or Digital channels. You’ll work cross-functionally with our Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers. This role is both operational and customer-facing; it requires fostering strong relationships with retail partners and a commitment to flawless operational execution. We’re looking for an outstanding operational leader — someone who understands the nuances of retail and digital supply chains, moves quickly to solve problems, and uses data to drive prioritization and decisions. The ideal candidate is detail-oriented, analytical, and a strong communicator, capable of setting strategy and executing against it. This is a high-impact role that requires a balance of big-picture thinking and roll-up-your-sleeves execution. You will be working on our Customer Supply Chain team leads and the broader Supply Chain Org We’re looking for an outstanding operational leader — someone who understands the nuances of retail and digital supply chains, moves quickly to solve problems, and uses data to drive prioritization and decisions. This is a high-impact role that requires a balance of big-picture thinking and roll-up-your-sleeves execution.
What you'll bring
- 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.
- Detail-oriented and highly collaborative, with strong internal and external relationship management skills
- Strong understanding of key supply chain tools and resources
- Attention to detail and ability to collaborate internally and externally is imperative to success in this role.
- Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
- Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)
- Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insight