Remote jobs in Seattle, WA

About the role

At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most. As an Inbound Sales Specialist, you’ll be on the front lines connecting with pet parents during important moments in their journey. You’ll engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion’s coverage and helping them make informed decisions about their pet’s care and protection. With empathy, authenticity, confidence, and strong active listening skills, you’ll uncover each customer’s unique needs, answer questions thoughtfully, and guide them through the enrollment process with care. Success in this role comes from building trust, delivering an exceptional customer experience, and consistently achieving individual sales and productivity goals in a fast-paced environment – all while helping cats and dogs live longer, healthier lives.

What you'll bring

• You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber).
• 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
• 1+ years of experience in a customer service role is essential
• Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
• Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
• Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
• Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
• Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment

Benefits