Manager, Clinical Retention (South and Mid Atlantic Regions)
US - West VirginiaAll locationsUS - West VirginiaUS - FloridaUS - GeorgiaUS - South CarolinaUS - DelawareUS - Washington D.C.US - VirginiaUS - TennesseeUS - MarylandUS - North CarolinaUS - Kentucky Remote
$114,800–$172,250 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Clinical Retention Manager is responsible for leading the clinical retention strategy and execution, focusing on customer adoption, retention, and clinical outcomes through an effective team. This role combines clinical expertise, operational leadership, and strategic influence to translate data and insights into scalable programs that enhance the experiences of customers and healthcare providers. The manager oversees a team of clinical retention professionals, driving the execution of initiatives that impact the customer lifecycle, therapy adoption, and long-term engagement. They are accountable for achieving key performance metrics, including retention, customer satisfaction, product adoption, and clinical outcomes, while also serving as a senior escalation point for complex customer and clinical situations. Additionally, the manager collaborates cross-functionally to shape retention strategies, improve products, and enhance customer experience initiatives. The Clinical Retention Manager leads clinical retention strategy and execution, driving customer adoption, retention, and clinical outcomes through a high-performing team. This role operates at the intersection of clinical expertise, operational leadership, and strategic influence—translating data and insights into scalable programs that enhance the customer and healthcare provider experience. This leader is accountable for delivering measurable business impact through retention initiatives, advancing clinical capabilities across the team, and influencing enterprise-wide strategies through cross-functional partnership and insight generation.
What you'll bring
- Bachelor’s degree in a clinical field required
- Active RN or RD license and CDCES certification required and maintained
- 8+ years ‘ experience in supporting insulin pump therapy and diabetes technologies
- 3+ years demonstrated experience leading and developing clinical teams
- Experience in retention strategy, customer lifecycle management, or clinical support environments
- Deep knowledge of the OmniPod® product portfolio
- Remote role
- workspace must meet security and confidentiality standards
- Ability to work in a fast-paced, evolving environment balancing strategic and operational priorities
- Occasional travel required for meetings, trainings, and business initiatives
- Standard office physical requirements (sitting, computer use, light lifting as needed)
- Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.