Senior Software Engineer - Contact Center Technology
Charlotte, NCAll locationsCharlotte, NCDresher, PAAthens, GALake Mary, FLAmarillo, TXChicago, IL On-site
$100,000–$160,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
At Ascensus, we are building a team that is empowered to use AI to solve the business needs by having a rapid development and deployment pipeline with a focus on rapid iteration, continuous delivery, and intelligent automation. We are looking to add a software engineer who will design, develop, and support conversational AI solutions that enhance customer and associate experiences across our contact center platforms. This role combines software engineering, generative AI, prompt engineering, and customer engagement technologies to deliver virtual agents, intelligent self-service capabilities, agent assist solutions, and AI-powered business workflows. If you’re AI-Forward and excited to explore and apply the latest tools and technologies to solve real-world business problems, this is the role for you. You’ll work with a modern tech stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, Cursor, Git, Azure DevOps, NICE CXone, AI Agents, and conversational AI technologies to deliver high value software to our business. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.
What you'll bring
Review the original listing for the complete requirements.