Temporary jobs in Phoenix, AZ

About the role

is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

What you'll bring

• Required Education and Experience
• High school diploma or GED, and further applicable education or equivalent experience.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
• How to prepare:   Set aside 30-45 minutes for the self-guided assessment that includes games and questions.
• Find a quiet place to record and be camera-ready.
• You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
• You’ll answer questions to share your skills and experience, and bring your personality to the interview.
• This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
• Ability to handle stressful situations regarding urgent customer needs.
• Advanced proficiency with Excel and database applications, including formatting and formulas.
• Computer proficiency is required

Locations