Customer service jobs in San Antonio, TX

About the role

The Customer Service Representative receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issu e via the case management tool from initiation through resolution. This individual coaches inexperienced team members and provides first level advice on procedures/work methods for those who may be at the same or lower career level.

What you'll bring

• Must be able to pass a background and drug screen