B2B Operations Manager - Customer Experience
Barcelona, Spain Hybrid
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About the role
We are looking for a B2B Operations Manager – Customer Experience to lead and scale our B2B support operations globally. This is a high-impact role at the core of the business, where you will own the performance, scalability, and evolution of our B2B operations supporting Travel Advisors. You will be responsible for building a scalable operating model capable of handling increasing volumes and complexity, while maintaining high standards in customer experience and operational efficiency. This role goes beyond day-to-day management — it requires strong ownership, data-driven decision-making, and the ability to design systems that perform under pressure and scale sustainably.
What you'll bring
- 5+ years of experience in Customer Operations, Support, or similar roles in high-growth environments
- 2–3+ years of experience managing teams in high-volume, fast-paced operations
- Strong track record in improving KPIs and building scalable operational processes
- Highly data-driven mindset, with the ability to translate insights into action
- Strong stakeholder management skills and ability to influence across teams
- Comfortable operating in ambiguity and evolving environments
- Fluent in English
- Experience in B2B operations (Travel or marketplaces is a strong plus)
- Experience with tools such as Salesforce and GDS systems is a plus