Front Desk Supervisor - Economic Services
Asheville, NC On-site
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About the role
Buncombe County Health and Human Services Department is seeking a dedicated and experienced Front Desk Supervisor to lead the Economic Services Division's Front Desk team. We open to customers at 7:30AM and close at 5PM Monday to Friday. This position supervises a team of 14 customer-facing staff who serve approximately 150 in-person customers per day. The team includes a Lead Worker who supports the Supervisor with daily operational management. This position will ensure high‑quality, timely, and professional service is consistently delivered to our community. This in-person role is ideal for a candidate with strong supervisory skills who thrives in a dynamic environment, values teamwork, and is committed to fostering a positive customer experience. The purpose of this position is to provide supervision and administrative oversight for font-line staff to ensure professional, responsive, and timely customer service is provided to clients via phone and in person.
What you'll bring
- Bachelor’s degree in an appropriate Human Services field and three (3) years of experience related to the program field; or an equivalent combination of education and experience.
- English/Spanish bi-lingual speakers preferred.