Full-time jobs in Katy, TX

About the role

In this role, you lead the day-to-day work of a Customer Care team and help create an experience where customers receive timely, accurate support.

What you'll bring

• Day to day, you guide recruiting, onboarding, coaching, performance management, corrective action, evaluations, and career growth planning.
• You identify and implement process improvements, oversee payroll validation, attendance and timekeeping review, report auditing, performance tracking, documentation, and policy compliance, and resolve escalated customer issues.
• You also respond to customer inquiries through multiple channels as needed, support business initiatives, promote best practices, and build a thorough understanding of Academy policies, procedures, and safety rules.
• Bring your energy, your ideas, and your love for sports and the outdoors.
• Associate's degree in a relevant field of study or equivalent years of related work experience required
• 2+ years of related experience required
• Strong written and verbal communication skills, with the ability to interface effectively with individuals both internally and externally
• Ability to maintain the customer's perspective as a driving force behind activities and decision-making
• Strong analytical, problem-solving, and creative thinking skills
• Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
• Self-motivated and able to work independently while contributing to a collaborative leadership team
• Ability to build partnerships, influence outcomes, and work across teams to achieve shared goals and drive positive organizational impact