Customs Specialist (Saturday - Wednesday)
Laredo, TX United States of America On-site
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About the role
Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations. This position follows a Saturday through Wednesday schedule. Work hours are 8:00 a.m. to 5:00 p.m. on Saturdays and Sundays and 9:00 a.m. to 6:00 p.m. on Mondays, Tuesdays, and Wednesdays. Candidates must be available to work this schedule consistently.
What you'll bring
- High School Diploma or GED
- Fluent in English and Spanish (written and verbal)
- Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents
- Associate or bachelor's degree from an accredited college or university in related field
- Experience supporting automation-enabled workflows or BPO-integrated operations
- Familiarity with customs exams, government agency holds, or dangerous goods processes
- Knowledge of ABI, AMS queries, or entry summary components
- Proficient in Microsoft Office Suite of programs
- Prior experience in customer-facing operational support or escalation management
- Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain
- Excellent communication, prioritization, and multi-tasking skills
- Excellent customer service skills and follow up to be utilized with customers and the network