Sr. Client Tech Support Engineer
Lincoln, Nebraska On-site
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About the role
As a Senior Client Technical Support Engineer, you will deliver end-to-end technical support across integrated Fiserv platforms, products, and services to help ensure stability, accuracy, and a consistent client experience. You will work closely with clients and cross-functional teams including engineering, product, operations, implementation, and incident management to investigate issues, coordinate resolution, and strengthen service outcomes in a highly regulated environment. This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. This role requires being on-call during non-standard and/or overnight hours on a rotational basis. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
What you'll bring
- 4+ years of experience in technical support, client support, production support, or service operations within a technology, financial services, enterprise software, or similar environment.
- 4+ years of experience investigating and resolving technical issues involving multiple systems, applications, transactions, or data flows.
- Experience using case management, ticketing, or incident tracking tools to document, prioritize, and manage work through resolution.
- Experience analyzing logs, transactions, system behavior, or data to identify root cause and support issue resolution.
- Experience with Structured Query Language (SQL) or similar logic-based query and analysis tools.
- Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.
- Experience supporting integrated platforms or product ecosystems with dependencies across multiple teams.
- Experience in financial services, payments, banking technology, or enterprise software as a service support environments.
- Experience participating in incident reviews, post-incident analysis, or process improvement initiatives.
- Familiarity with test or non-production environments used for issue replication and validation.