Hospitality jobs in Miami, FL

About the role

As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.

What you'll bring

• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment
• Exceptional written and verbal communication skills
• warm, polished, and adapted to a premium audience
• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys
• Demonstrated ability to manage sensitive member information with discretion and professionalism
• Proactive mindset — anticipates member needs and resolves issues before they surface
• Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)
• Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff
• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity
• Language skills or cultural sensitivity, beneficial for supporting Signature members across markets
• Familiarity with healthcare environments or regulated service settings
• Experience contributing to process documentation, SOPs, or playbook development