Concierge-SVEN
29-37 41ST AVENUE, LONG ISLAND CITY, NY 11101 On-site
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About the role
Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. In addition, candidate will monitor visitor parking (where applicable), and address any complaints from residents and escalate them appropriately. We are seeking a Concierge for 29-59 Northern Boulevard.
What you'll bring
- For safety and productivity reasons, the position requires the ability to effectively read and write English.
- 1-2 years’ experience in customer service
- Position requires the ability to work any of the seven days of the week, 52 weeks of the year.
- Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
- If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion)
- 32BJ CPR/AED/Basic First Aid course
- 8 hour course
- F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel)
- FDNY Certificates
- F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness:
- Z-50 Fire Safety Director FDNY Written Exam
- Z-89 Non-fire Emergency FDNY Written Exam