IT Support Specialist
Scottsdale, Arizona, 85255, United States On-site
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About the role
Green Light is seeking a fulltime Junior Support Specialist to provide day-to-day technical support for users and systems in a fast-paced, client-focused environment at our North Scottsdale office. This role works closely with the engineering team to deliver help desk support and perform junior systems administration functions that advance business operations, support user needs, and contribute to secure and reliable service delivery. The position operates within a HIPAA-compliant environment and performs assigned responsibilities in support of Green Light’s ongoing information security management program. This is an excellent opportunity for an early-career IT professional who is looking to build foundational infrastructure and support experience while developing toward a more advanced, security-focused systems administration role. The Junior Support Specialist provides day-to-day technical support to users in support of Green Light’s operational goals and commitment to clients. The role troubleshoots user, system, and endpoint issues and assists with timely resolution of support requests. This position also assists with system monitoring, issue investigation, and escalation as appropriate. The Junior Support Specialist also assists with user account support, endpoint support, basic server administration tasks, and other operational activities in accordance with established policies, procedures, and technical safeguards. The role is expected to maintain accurate documentation of support activity, technical procedures, and recurring issues. In addition, the position involves learning from and shadowing senior engineering team members to develop infrastructure, administration, and security-focused technical skills. The Junior Support Specialist contributes positively to team operations, including routine support and administrative tasks, and performs other duties as assigned. Green Light is looking for someone who is willing to learn new technologies, accept coaching, and grow within the role. Green Light is seeking a fulltime Junior Support Specialist to provide day-to-day technical support for users and systems in a fast-paced, client-focused environment at our North Scottsdale office. This role works closely with the engineering team to deliver help desk support and perform junior systems administration functions that advance business operations, support user needs, and contribute to secure and reliable service delivery. This is an excellent opportunity for an early-career IT professional who is looking to build foundational infrastructure and support experience while developing toward a more advanced, security-focused systems administration role.
What you'll bring
- Security+ certification is required
- Strong proficiency in Microsoft Word, Excel, and other Office applications is also required.
- Experience in HIPAA, healthcare, MSP, or other regulated environments is preferred.
- Scripting experience with Python, Perl, PowerShell, Bash, or a comparable language
- Cloud experience with GCP, AWS, or Azure
- Network+ certification.