It & cybersecurity jobs in Arizona

About the role

As our IT Support Specialist, you'll be the first call for a roughly 200-person hybrid and remote team, keeping a Mac-majority environment running on Google Workspace and Microsoft 365. You'll provision hardware, manage access, and resolve issues, and you'll do it without a local IT team or a walk-up desk behind you.

What you'll bring

• 4+ years of hands-on IT support experience, with at least some of that at a small or scaling company where you had exposure to building process, not just following it
• Strong, demonstrable experience supporting macOS in a business/enterprise environment (this is a Mac-majority shop)
• Hands-on administration experience with Google Workspace as an identity/productivity platform (user management, groups, security settings, not just end-user use)
• Proven experience managing full user lifecycle: onboarding, offboarding, access provisioning and deprovisioning, license management
• Demonstrated ability to work independently in a fully remote environment — no local IT team, no walk-up desk, no in-person escalation path
• Strong written and verbal communication skills
• comfortable being the primary, consistent point of contact for a distributed workforce
• Experience troubleshooting across a mixed hardware/software environment (laptops, SaaS applications, identity/access issues)
• A track record of creating or improving documentation (SOPs, runbooks, knowledge base articles) — even informally
• Experience administering a Microsoft 365 tenant alongside Google Workspace (we run both)
• Exposure to basic endpoint management/MDM tooling (Jamf, Kandji, Intune, or similar)
• Familiarity with MFA/SSO implementation and enforcement (Okta, Google SSO, Duo, etc.)