Jobs in Acworth, GA

About the role

This position is responsible for working at customer sites to provide on-site setup, installation and repair of Heidelberg Commercial Bindery equipment including Polar Cutters and Stahl Folders. This position is responsible for the installation, troubleshooting, repair work and customer training on all Heidelberg Postpress Commercial products (Polar Cutters, Stahlfolder equipment).

What you'll bring

• We are looking for a  Field Service Technician  to join our team as a remotely located employee as you will be traveling to customer locations in your region.
• Technicians take ownership of each assignment and escalate to second level when necessary to ensure customer satisfaction and closure of the job.
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications)
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
• Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
• Ability to work with minimal supervision. -Customer and People relationship skills. -PC skills. - Able to travel overnight
• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
• High School Diploma or equivalent.
• 5 to 10 years of field service experience.

Locations