Jobs in Airway Heights, WA

About the role

The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve. We’re looking for a motivated, seasoned professioanl with teller experience, strong problem-solving skills, and a background in conflict resolution. Our ideal candidate is a self-starter who takes ownership, navigates challenging conversations with confidence, and is passionate about creating exceptional member experiences.

What you'll bring

• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
• Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position.
• This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction
• taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
• Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRA's and lending products to open and conduct required account maintenance.
• High school diploma or equivalent required.
• Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required.

Benefits