Sutherland Verified 39h ago
GTI Lead | Help Desk | Alexandria
Alexandria, Alexandria Governorate, Egypt On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
Sutherland is seeking a reliable and detail-oriented person to join us as GTI Lead / Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
What you'll bring
- Excellent communication Skills (Verbal and Written)
- Good knowledge on Windows OS troubleshooting, MS Office application.
- Basic Hardware troubleshooting skills
- Willing to work on in night shifts
- Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification
- ITIL Foundation Certification is a Value added.
- To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction.
- Ensures all Tickets Processed, handled accordingly, and documented.
- Active Directory User Management as a Day-to-Day Activity.
- Graduate in any stream can be considered for the position.
- Must have handled/supported team in their daily activity.
- Experience in floor support