2020 Companies, Inc. Verified 3d ago
Korean/English Bilingual- Samsung VOC Operations Support Specialist
Allen, TXAll locationsAllen, TXOn-site in the Plano, TX officePlano, TX On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 per hour based on experience The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.
What you'll bring
- Required: Fluent in Korean
- Extensive experience with root cause analysis and corrective actions
- Fluent in Korean with both written and verbal skills
- Experience with continuous improvement/process improvement
- Background in customer service (speaking with customers)
- Excellent organizational skills
- Able to prioritize tasks independently with minimal supervision
- Excellent communication skills (verbal and written)
- Self-driven, flexible, dedicated individual -
- Team player
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- 4+ years of customer service-related experience
Benefits
401(k)Employee Assistance ProgramPaid HolidaysPaid Time Off
Locations
Allen, TXOn-site in the Plano, TX officePlano, TX