Jobs in Ann Arbor, MI

About the role

The Technical Support is responsible for providing deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include, but are not limited to Support of Technology Hardware(Desktops, Laptops, etc.), Virtual Desktops (VM/VDI), Software, Mobile Device and Video Conferencing.

What you'll bring

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• Minimum 3 years of computer hardware and software support experience
• a large enterprise environment.
• Thorough understanding of Windows and MAC Operating Systems.
• Strong computer skills necessary in Microsoft Office Suite (2010/2016/365).
• Must be able to take a service call, listen to the problem, understand the issue and either solve the problem or direct it to the proper specialists within the team.
• Strong written and verbal communication skills.
• Excellent people skills with ability to handle difficult situations.
• Excellent time management and organizational skills.
• Ability to multitask and prioritize.
• Familiarity with Request and Incident ticketing systems (Remedy, JIRA).
• Strong Troubleshooting capabilities evidenced by organized, analytical thinking.