Czech Customer Support Consultant - Athens
Athens, Greece On-site
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About the role
Do you speak Czech ? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens. We are currently looking for an enthusiastic & communicative Czech Customer Support Consultant . Ready to join your next adventure? Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment. Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece! Responsibilities: • Provide software troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Deliver high quality support: provide accurate and complete information by using the right methods/tools • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts through open and interactive communication • Handle customer complaints, provide appropriate solutions • Identify and assess customers’ needs to achieve satisfaction Requirements • Native-level or C1 level in Czech • At least B2 level in English • Tech savvy, curious about new technologies • High School Diploma • Flexibility to work night shifts/ weekend shifts (if applicable) • Great communication skills • Prior customer support experience would be an advantage Benefits • Competitive salary (gross salary 1200-1300€) • 14 salaries per year • Monthly bonuses • Relocation support (flight ticket to Greece, 2-week hotel accommodation , assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece • Training courses • First-class ongoing training and career development opportunities • You will join a multinational market leading call center company • Work in a vibrant and energetic office with a real team focus • Multicultural and modern working environment Only CVs in English will be reviewed
What you'll bring
- Native-level or C1 level in Czech
- At least B2 level in English
- Tech savvy, curious about new technologies
- High School Diploma
- Flexibility to work night shifts/ weekend shifts (if applicable)
- Great communication skills
- Prior customer support experience would be an advantage