Customer Success Manager
Barcelona, Spain Hybrid
€30,000–€40,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The job title says it all: we are a team dedicated to making our customers as successful as they can be! You’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs. We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions. You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value. We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.
What you'll bring
- 2+ years experience in Customer Success
- Proven track record in startup/scaleup
- Excellent English
- Experience leading strategic customer conversations, including onboarding, QBRs, and expansion discussions
- Eligible to work in Spain
- Familiar with basic finance terminology
- Experience with Salesforce a nice to have
- Prior exposure to finance-facing customer work, such as supporting CFO stakeholders, discussing software spend, or working with finance workflows in a SaaS environment, is a plus
- experience in the tech space is a plus