Jobs in Bentonville, AR

About the role

The Associate, Guest Experience Operations provides outstanding customer service throughout both our institutions to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit. Associates perform these functions at various locations including all lobby entrances, exhibitions, venues, gallery spaces, and performance entrances across Crystal Bridges and The Momentary. This role consists of at least 30 hours weekly, including evening and weekend hours on a regular basis. Some work includes staffing the outdoor venues and spaces.

What you'll bring

• This role includes evening and weekend hours.
• Driver’s license is required, and you must be an insurable driver.
• Enthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic.
• Excellent attendance and punctuality.
• Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
• Ability to multi-task and be a team player.
• Ability to use good judgement.
• Ability to recognize customer service concerns and address professionally.
• Good command of general computer applications and basic math skills.
• High School Diploma or GED and similar experience preferred.
• Minimum 6+ months of experience in customer service, security, or related industry preferred
• Prior experience working with computerized cash register system and accurately balance a cash drawer preferred.