Director, Customer Implementations
Bethesda, Maryland, United StatesAll locationsBethesda, Maryland, United StatesCanton, OHCharlottesville, VAU.SWashington DC Metro AreaRichmond, VA, United StatesCleveland, Ohio, United StatesRaleigh, North Carolina, United StatesPhiladelphia, PA, United StatesBoston, Massachusetts, United StatesAtlanta, GA, United StatesJacksonville, FL, United StatesHouston, TX, United States Remote
$150,000–$165,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery discipline to complex enterprise implementations. You will lead a global team responsible for new customer implementations, post-sale value realization, and project work that supports renewals and expansions. Your efforts will improve delivery across 3E’s product portfolio by building scalable processes, increasing project visibility, managing risks, and accelerating customer value. This role reports to the VP of Customer Experience and collaborates closely with leaders across 3E. If you are AI-forward, passionate about customer success, and understand the importance of implementation in building trust and lasting partnerships, we would love to connect with you! : 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
What you'll bring
- 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact.
- 6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments.
- Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity.
- Experience supporting enterprise products or implementation portfolios with meaningful commercial scale
- Strong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection.
- Passion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value.
- Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency.
- Ability to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization.
- Experience navigating ambiguity and transformation, adapting to legacy processes and complex customer needs effectively.
- Strong customer-facing presence with the ability to build trust, communicate clearly, and collaborate with enterprise customers and internal stakeholders,
- Experience with regulated, data-heavy, or complex enterprise software environments such as Product Stewardship, Compliance technology, Sustainability, Healthcare, or Life Sciences industries
- Experience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments.