Jobs in Birmingham, AL

About the role

We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience. We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit.

What you'll bring

• 1-3 years of experience in a front desk or administrative role
• Experience in patient/customer service, including handling sensitive or confidential information.
• High school diploma or equivalent required
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• High attention to detail, especially in managing patient records and handling sensitive information.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Strong work ethic, punctuality, and reliability.
• Discretion and professionalism in handling sensitive patient information and situations.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• preferably in a medical office, spa, or plastic surgery practice.

Benefits