Business Analytics Intern
Bloomfield, CT Hybrid
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Medical, Pharmacy Benefits, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Intern will be responsible for supporting critical analytical work that impacts C&CE strategic priorities. This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. During the internship, the associate will work closely with operational partners to deeply understand 1-2 assigned business case projects, develop analytical insights and build/share compelling presentations that positively influence future strategy.
What you'll bring
- Rising senior working towards a Bachelor’s degree
- Strong communication (oral and written), presentation, and facilitation skills
- Ability to structure project plans and independently manage to deadlines
- Ability to partner across organizations and roles to influence and deliver work
- Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
- Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
- Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
- Business Analytics, Business, Economics, Math, Statistics or related field preferred