Senior Strategy & Analytics Advisor, C&CE - Evernorth - Remote
Bloomfield, CTAll locationsBloomfield, CTUnited States Work at HomeChattanooga, TNScottsdale, AZDenver, COSt Louis, MO Remote
$112,800–$188,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Customer & Client Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, Individual and Family Plans, and more. C&CE owns the delivery of exceptional customer experiences while operating Cigna’s call centers effectively and efficiently for the business. The Senior Strategy & Analytics Advisor will be responsible for leading critical analytical work that supports C&CE strategic priorities. This role is part of a Business Analyst team that provides direct support to the Workforce & Footprint Strategy team in the C&CE organization, including driving strategic improvements in customer experience and operating efficiency, as well as supporting improvements in the associate experience through better capabilities and tools. They will work closely with leadership and their teams to deeply understand the business problems at hand, develop analytical models/insights and build compelling business case presentations that positively influence go forward strategy. Senior Advisors are expected to independently structure workstreams, solve problems, and seek additional opportunities across stakeholder domains. Senior Advisors can expect to lead impactful projects across domains or functions, perform hands-on analysis, present to executive (VP+) audiences, and help drive overall business strategy. This role will be highly visible, and the individual will be a critical thought partner to leaders across C&CE. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; St Louis, MO.
What you'll bring
- Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT
- Five years of relevant analytics or management consulting experience
- Strong communication (oral and written), presentation, and facilitation skills
- Ability to structure project / program plans and independently drive workstream forward
- Ability to partner across organizations and roles to influence and deliver work
- Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
- Two years of building, managing, or using business models, e.g. optimization, predictive analysis and forecasting, or financial / credit modeling
- Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or related field preferred
- Eight or more years of relevant analytics or management consulting experience
- Four or more years of end-to-end model design and ownership experience, e.g. optimization, predictive analysis and forecasting, or financial / credit modeling
- Two or more years of healthcare experience
- Two or more years of experience in Operations or Customer Experience