Product Management Advisor, Patient Communications - Accredo
Bloomfield, CTAll locationsBloomfield, CTTempe, AZSt. Louis, MO Hybrid
$94,900–$158,100 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
As a Product Management Advisor, Patient Communications , you will support the strategy, optimization, and performance of AI-powered patient and prescriber communication experiences across inbound and outbound engagement channels. This role will focus on AI-driven IVR and related customer engagement platforms, ensuring communication experiences are effective, scalable, data-driven, and aligned to business objectives. This role serves as the primary product and analytics lead supporting AI-driven IVR-powered patient and prescriber communications, helping drive communication strategy, engagement effectiveness, performance measurement, and continuous optimization across inbound and outbound experiences. As a key partner across Business, Operations, Product, Analytics, Technology, and Vendor teams to support conversational AI capabilities, communication effectiveness, stakeholder engagement outcomes, and operational performance, this role combines product management, analytics, journey optimization, and continuous improvement to enhance patient and prescriber experiences while driving measurable business value. This is an opportunity to help shape the future of patient communications through the use of data, customer insights, automation, and AI-enabled engagement solutions.
What you'll bring
- 3+ years of experience in product management, business analysis, communications, customer engagement, healthcare technology, analytics, or related fields.
- Experience supporting customer, patient, or prescriber engagement programs and communication platforms.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience gathering business requirements and partnering with cross-functional teams.
- Strong written, verbal, and presentation skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Demonstrated ability to influence outcomes through collaboration and relationship building.
- Experience supporting patient, provider, prescriber, or healthcare stakeholder communications.
- Experience with conversational AI platforms, virtual assistants, communication orchestration platforms, or contact center technologies.
- Experience with CRM platforms, customer journey orchestration, communication strategy, or digital engagement technologies.
- Experience working with communication performance metrics, reporting, dashboards, and business performance analysis.
- Experience supporting healthcare, specialty pharmacy, PBM, or health services organizations.