Senior Case Manager
Brisbane, Queensland On-site
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About the role
As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities. This will be a full time, permanent position based in the Brisbane office, with flexibility to work from home up to 3 days a week once fully trained.
What you'll bring
- Demonstrated experience in worker’s compensation claims management
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills
- Careful consideration to detail with a high concern for accuracy
- Strong stakeholder engagement and management