Personal Banker - Burlington
Burlington, NC Remote
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About the role
As a Personal Banker, you'll help members navigate important financial decisions, connect them with the right solutions, and build trusted relationships that support their long-term goals. This role is ideal for someone who enjoys helping people, building connections, and creating positive experiences every day. In this role, you'll serve as a trusted financial partner for our members, taking time to understand their needs and recommending solutions that help them succeed. You'll combine relationship-building, financial guidance, and problem-solving to create exceptional member experiences while contributing to branch growth and success. As a member of the Truliant family, you will enjoy the following full time benefits:
What you'll bring
- We're looking for someone who is passionate about serving others, confident discussing financial solutions, and motivated to build lasting member relationships.
- Successful candidates bring a strong customer focus, sound judgment, and the ability to balance service, sales, and operational responsibilities.
- Experience working directly with customers in a service-focused environment.
- Experience discussing products, identifying needs, and recommending solutions.
- Ability to support lending and deposit-related activities while maintaining a high level of accuracy.
- Ability to build rapport and conduct meaningful financial conversations with members.
- Strong verbal and written communication skills.
- Ability to explain financial products and services in a clear and understandable manner.
- Knowledge of basic credit underwriting concepts.
- Ability to resolve member concerns and deliver excellent service recovery.
- Proficiency with personal computer systems and digital banking tools.
- College degree or equivalent experience required.