WNS Global Services Verified 7h ago
Team Leader - Night Shift
Cape Town, WC, South Africa On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
We are looking for professional, high performance individuals , with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
What you'll bring
- Problem solving
- Stakeholder Management
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within an insurance environment
- More than 2 years’ experience working in a management role
- Experience in the BPO/contact center environment will be beneficial
- Communication and written skills
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
- Grade 12/Matric