WNS Global Services Verified 6h ago
Customer Service Team Manager – Financial Services - South Africa
Cape Town, WC, South AfricaAll locationsCape Town, WC, South AfricaSouth Africa On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with business objectives, standards and regulatory requirements.
What you'll bring
- Matric/Grade 12
- Experience working in a high performance, fast-paced contact centre/call centre environment
- Proven experience of customer service in the financial services industry contact centre/call centre environment
- Experience in managing staff in a contact centre/call centre environment
- Experience of working in a regulated environment
- Knowledge of ZA systems, policies and procedures will be an added advantage
- High degree of patience and assertiveness with excellent rapport-building skills
- Positively contribute and lead in team activities
- Takes pride in work, checking own for quality i.e. Lead by example
- Maintains effective time management
- Have a positive attitude and the ability to influence and motivate others
- Effective emotional intelligence (EQ)
Locations
Cape Town, WCSouth Africa