Jobs in Cape Town, South Africa

About the role

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business. To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement. Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions. Growth and development of team.

What you'll bring

• ·         Continuous Improvement E.g., Lean Six Sigma certification
• ·         Proven ability in managing a high performing environment in inbound service, sales                and/or retentions
• ·         Contact Centre Leadership
• ·         People management
• ·         Stakeholder management
• ·         Report writing and report presentation
• Online Retail experience