Jobs in Cape Town, South Africa

About the role

As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alerts. This will be a night shift role hours from 23:00pm - 07:00am and hybrid located at our Cape Town office.

What you'll bring

• Fluency in English
• Strong Excel/Google Spreadsheet skills
• 1+ years of general experience in E-commerce or related online companies
• Detail-oriented
• Analytics-driven
• Should be able to work on flexible shifts, including possibly working on public holidays and weekends
• Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
• 1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred