Jobs in Cape Town, South Africa

About the role

The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. This role will be reporting to the UK business.

What you'll bring

• Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
• Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
• Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
• On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
• Provides the customer with a “One Stop Shop” desk based named contact into the business.
• Offers Intensive “Wraparound Care” for risk customers with priority planning process.
• Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
• Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
• Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
• Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
• Target for business growth sales & service team and individually on specific accounts.
• Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.

Benefits