National Head of Account Management
Cape Town, Western Cape, 7700, South Africa On-site
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About the role
This role is central to protecting, deepening, and growing those relationships nationally. The National Head of Account Management is responsible for owning and scaling Karri’s national account management function. This includes retention, upsell, expansion, relationship health, and team performance across our school client base. This is a senior, hands-on leadership role. You will work closely with Sales, Product, Support, and Leadership to ensure schools see ongoing value from Karri and that opportunities for growth are identified and executed consistently. You will be accountable for account strategy, team structure, incentives, CRM discipline, and national performance metrics.
What you'll bring
- Proven experience in sales, account management, or relationship-led growth roles
- Strong track record of managing and growing a portfolio of B2B clients
- Demonstrated experience leading and scaling teams
- Hands-on experience managing pipelines and reporting through modern CRM systems
- Experience designing or managing incentive structures tied to commercial outcomes
- Experience in education, payments, fintech, or B2B SaaS
- Exposure to smaller companies or start-ups where roles are dynamic and evolving
- Experience working with distributed or national teams
- Commercially sharp with a strong relationship instinct
- Structured thinker who can build systems without killing momentum
- Comfortable operating in ambiguity and fast-moving environments
- Strong communicator with the credibility to engage senior stakeholders