Jobs in Cincinnati, OH

About the role

We are seeking an End User Computing (EUC) Analyst to oversee onsite Level 1 and Level 2 application and hardware support across multiple corporate offices. In this role, you will act as the senior technical escalation point, drive service delivery excellence, and ensure high-touch, "white-glove" support for our business units.

What you'll bring

• Monday - Friday onsite support (8am - 4pm or 10:00am - 6:00pm)
• Bachelor degree in Computer Science or related field, or equivalent work experience.
• Minimum 3+ years of experience in IT support
• Demonstrated experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices.
• Strong understanding of Windows operating systems, iOS software, and Office applications.
• Proficiency in multiple operating systems (Windows, Linux, macOS etc.) and knowledge of network protocols.
• Strong scripting and automation skills (e.g., PowerShell, Bash).
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in documentation practices and maintaining accurate records.
• Effective communication and interpersonal skills, with the ability to build rapport and collaborate with a diverse range of users.
• Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
• ITIL and ITSM experience with minimum of 2 years of large or medium scale IT shop.

Benefits