Agentic Customer Engineer
Copenhagen, Copenhagen, DenmarkAll locationsCopenhagen, Copenhagen, DenmarkLondon, England, United KingdomStockholm, Stockholm, Sweden On-site
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About the role
You'll embed inside our most important customers and rebuild how their finance function works. You’ll map how the team really works, redesign the workflow, wire the integrations, and ship the agents, all to make sure they work in AI-native ways and are using Light to its full potential. Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. You'll sit with them, diagnose the real problem, build the answer - then train them to run it without you. This is a founding role in a new motion. Part process designer, part builder and deployer. You partner with an Account Manager who owns the stakeholders and the commercial; you own the process re-design and agent deployment. No two customers look the same, and there's no set playbook yet. You'll write it, and we’ll help.
What you'll bring
- 3+ years close to how finance teams actually work - accounting, process design, consulting, or technical customer success
- You build & tinker.
- Vibe coding, data pipelines, and LLM agents are tools you reach for, and you ship working software, not slideware
- You're fluent enough in finance to hold your own with a Controller on multi-entity, consolidation, and reporting - and to know when a request won't work
- You bring structure to messy problems and move fast: diagnose, prototype, harden, ship
- You're comfortable in front of a CFO and next to an engineer, and you've delivered without formal authority over anyone
- You use AI tools daily and have specific opinions on where they help in delivery and where they don't
- Fluent English
- experience mapping and redesigning finance processes and with AI agents in production (evals, guardrails, …)
- Bonus #2: A finance / accounting qualification
- additional European languages a plus
- Bonus #1: Solutions or integration engineering background