Jobs in Delaware County, PA

About the role

Customer Service Representatives (CSR) are the primary face of the company to our most important stakeholders—our driver customers! Our Atlanta location is one of our largest and busiest branches where you will have exposure to all aspects of our business. The primary focus for the CSR role is to create a positive and seamless experience for our driver customers - getting approved drivers into their rental vehicle quickly and keeping them on the road throughout their time with us. The CSR handles direct requests from customers in the office, and collaborates with support teams that operate remotely from our Shared Service Center in South America. You may also help drivers navigate our loss/damage reporting process if they have an accident, or help arrange a tow if their car breaks down. The CSR reports to the Branch Manager for the location. Must be able to work onsite Monday-Friday; this is not a remote role.

What you'll bring

• You value great customer service and take pride in doing the small things that create an outstanding customer experience.
• You have customer service experience
• You enjoy variety, are flexible and willing to pitch in where needed depending on what’s happening that day – both the expected and unexpected.
• You are a collaborative team player who enjoys working across teams/departments to answer questions and solve challenges.
• Must be able to work rotating shifts which may include 8 hours on the weekend.
• Excellent interpersonal and customer service skills.
• Superb written and verbal communication skills.
• Flexibility and adaptability in the face of shifting demands and priorities.
• Ability to work in a fast-paced, physically active environment.
• Proficient in using Google Suite, Microsoft Excel & Word.
• Ability to learn and navigate multiple computer applications with speed and accuracy.
• Must have a valid driver’s license and a clean driving record.

Benefits